Dialing Service Terms

As part of [TigerLRM, LLC’s (“TigerLRM”) VOIP Dialing Service Add On] (the “Dialing Service”), customers have access to voice over internet protocol communications (for making telephone calls over the Internet using a general purpose computer rather than dedicated hardware) for the fees listed on TigerLRM’s website, as such fees may be amended by TigerLRM from time to time. Use of the Dialing Service must comply with these policies and also adhere to TigerLRM’s Terms of Use https://www.tigerlrm.com/legal/terms and Acceptable Use Policy https://www.tigerlrm.com/legal/acceptable-use. Except as otherwise expressly modified hereby, these Terms incorporate the Terms of Use in their entirety. Capitalized terms that are used but not otherwise defined in these Terms shall have the meanings given to them in the Terms of Use.

The following policies apply to the Dialing Service (“Terms”):

Please read these Terms carefully before clicking the “I Agree” button, accessing or using the Dialing Services. By doing any of the foregoing, you are agreeing to be bound by these Terms, TigerLRM’s Terms of Use and Acceptable Use Policy and all applicable attachments and exhibits expressly included or referenced in the Terms of Use, including, but not limited to, TigerLRM’s Privacy Policy located at https://www.tigerlrm.com/legal/privacy-policy. If you do not agree to these Terms, do not click on the “I Agree” button and do not access or use the Dialing Services or download or use any Apps or Licensed Software.

The Dialing Service is not a telecommunications service and we provide it on a best efforts basis. Important distinctions exist between telecommunications service and the Dialing Service offering that we provide. The Dialing Service is subject to different regulatory treatment than telecommunications services. This treatment may limit or otherwise affect your rights of redress before regulatory agencies.

Non-Availability of Traditional 911 or E911 Dialing Service

The Dialing Service does not support traditional 911 or E911 access to emergency services. You acknowledge and agree that the Dialing Services provided by TigerLRM has limitations relative to emergency services that are available on most traditional telephones services. We do not offer 911 Dialing.

You shall inform any employees, household residents, guests and other third persons who may be present at the physical location where you utilize the Dialing Service of (i) the non-availability of traditional 911 or E911.

You Need to Make Alternate 911 Arrangements

If you are not comfortable with the limitations of the 911 Dialing service, you should consider having an alternate means of accessing traditional 911 or E911 services.

No 0+ or Operator Assisted or x11 Calling

The Dialing Service does not support either (a) 0+ or operator assisted calling (including, without limitation, collect calls, third party billing calls or calling card calls), or (b) 311, 511 and/or other x11 services.

Incompatibility with Other Services

The Dialing Service is strictly provided as a means of facilitating voice calls to customer leads via an action initiated on the TigerLRM Service that triggers a call from your existing telephone service. As such, the Dialing Service is meant as an enhancement to, and not a replacement of, your existing telephone communication service. The Dialing Service is not meant to comply with any other communication services, including, but not limited to, the following:

Security Systems. The Dialing Service is not compatible with security systems. You are required to maintain a telephone connection through your local exchange carrier in order to use any alarm monitoring functions for any security system installed in your home or business.

Certain Broadband and Cable Modem Services. You acknowledge that the Dialing Service may not be compatible with some broadband services. You further acknowledge that some providers of broadband service may provide modems that prevent the transmission of communications using the Dialing Service. We do not warrant that the Dialing Services will be compatible with all broadband services and expressly disclaim any express or implied warranties regarding the compatibility of the Dialing Service with any particular broadband service.

Intellectual Property

Grant of Limited License. Subject to, and conditional upon your and your Users’ compliance with, these Terms, and TigerLRM’s Terms of Use, Privacy Policy and Acceptable Use Policy, TigerLRM grants to you and your Users, a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Dialing Services and any software provided or made available by TigerLRM to you as part of the Dialing Services (which shall constitute Licensed Software as defined in the Terms of Use) to the extent reasonably required to use the Dialing Services as permitted by this Agreement, only for the duration that you are entitled to use the Dialing Services, and subject to you being current on all payment obligations. Your use of the Licensed Software shall also be governed by the terms set forth in TigerLRM’s Terms of Use, including, but not limited to, the License Restrictions set forth in Section 6.11 thereof.

Use of Service and Device by Customers Outside of the United States. Although you may use the Dialing Service to place calls to foreign countries from within the United States, we do not presently offer or support the Dialing Service in any countries other than the United States. If you use the Dialing Service from any location outside of the United States, you will be solely responsible for compliance with all applicable laws and any violations of local laws and regulations resulting from such use.

Theft of Service. You shall notify us immediately, in writing or by calling our customer support line, if at any time you become aware or reasonably suspect that the Dialing Service is being stolen, fraudulently used or otherwise being used in an unauthorized manner. When you call or write, you must provide your account number and a detailed description of the circumstances of the theft, fraudulent use or unauthorized use. Failure to do so in a timely manner may result in the termination of the Dialing Service and additional charges to you. Until such time as we receive notice of the theft, fraudulent use or unauthorized use, you will be liable for any and all stolen, fraudulent or unauthorized use of the Dialing Service.

Recording Conversations.

The Dialing Services may provide a function that allows you to record individual telephone conversations. The laws regarding the notice, notification, and consent requirements for recording conversations vary from state to state. In some states, you are required to obtain consent from all parties to a record a conversation. You are solely responsible for complying with all federal, state, and local laws in any relevant jurisdiction when using this feature. TigerLRM expressly disclaims all liability with respect to your recording of telephone conversations. You hereby agree to fully, finally, and forever release, discharge, hold harmless, and fully indemnify TigerLRM from and against any damages or liabilities of any kind related to your (or any User’s) recording of any telephone conversations using the Dialing Services. For TigerLRM’s quality control purposes or any consulting services for which TigerLRM is engaged, you agree that TigerLRM may, in its sole discretion, record any call between TigerLRM and you, including any of your Users. You also authorize us to review any lawfully obtained recordings solely to the extent necessary to perform any services for which you have engaged TigerLRM.

Use of the Dialing Service

The Dialing Service may only be used for your internal business purposes in order to contact and transact business with potential and actual customers of your business. The Dialing Service may not be used for or on behalf of any other party.

Carrier Fees and Account Restrictions

Accounts in violation of TigerLRM or carrier rules and regulations may be subject to suspension of the Dialing Service, or termination of the Dialing Service in addition to fines and other penalties passed through TigerLRM by the carriers.

It is your responsibility to be aware of any additional restrictions when using the Dialing Service, and to adhere to any and all policies related to the recipient number.

Prohibited Uses

No Unlawful Use. You shall (and shall require your Users to) only use the Dialing Service solely for your own lawful internal business purposes and in strict compliance with all Applicable Laws. TigerLRM reserves the right to immediately terminate the Dialing Service if, in our sole and absolute discretion, we determine that you or any of your Users have used the Dialing Service for an unlawful purpose. In the event of such termination, then in addition to all other rights and remedies available to us, you will be responsible for the full charges to the end of the then-current term, as applicable, including, without limitation, unbilled charges, plus a termination fee, if applicable, all of which will become immediately due and payable upon termination of the Dialing Service. If we believe that you have used the Dialing Service for an unlawful purpose, we may forward the relevant communication and other information, including your identity, to the appropriate authorities for further investigation. You hereby consent to our forwarding of any such communications and information to these authorities. In addition and without limiting the foregoing, TigerLRM will provide information in response to law enforcement requests, subpoenas, court orders, to protect its rights and property and in the case where failure to disclose the information may lead to imminent harm to the customer or others.

Inappropriate Conduct. Neither you nor any of your Users shall use the Dialing Service in any way that is threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, or any similar behavior. TigerLRM reserves the right to immediately terminate the Dialing Service if, in our sole and absolute discretion, we determine that you or any of your Users have used the Dialing Service in any of the aforementioned ways. In the event of such termination, in addition to all other rights and remedies available to us, you will be responsible for all charges to the end of the then-current term, including, without limitation, unbilled charges, plus a termination fee, if applicable, all of which will become immediately due and payable upon termination of the Dialing Service. If we believe that you have used the Dialing Service in any of the aforementioned ways, we may forward the relevant communication and other information, including your identity, to the appropriate authorities for investigation and prosecution. You hereby consent to our forwarding of any such communications and information to these authorities. In addition, and without limiting the foregoing, TigerLRM will provide information in response to law enforcement requests, subpoenas, court orders, to protect its rights and property and in the case where failure to disclose the information may lead to imminent harm to the customer or others.

Your Content

You will be liable for any and all liability that may arise out of the content transmitted by you or any User or other person, whether authorized or unauthorized, using the Dialing Service or any. You shall assure that your and your Users’ use of the Dialing Service and content comply at all times with all Applicable Laws, regulations and written and electronic instructions for use. We reserve the right to terminate or suspend the Dialing Services and remove you or your Users’ content from the Dialing Service, if we determine, in our sole and absolute discretion, that such use or content does not conform to the requirements set forth in these Terms, the Terms of Use, or Acceptable Use Policy, violates Applicable Law or interferes with our ability to provide Services to you or others. Our action or inaction with respect to such content will not constitute any review or approval of your or Users’ use or content.

Incorporation of Terms of Use

All other applicable provisions of TigerLRM’s Terms of Use, including, but not limited to, Sections 10 through 14 are expressly incorporated into these Terms as if set forth at length herein.